How do I organise a delivery to the data centre?

We have a dedicated area within your customer portal for notifying us of any deliveries.

You’ll find this in the main navigation - Delivery Requests.

Fill in the required information to open a delivery ticket, and this will generate a unique ticket number. This will then need to be marked on your delivery, either as part of the shipping label / address, or otherwise marked separately. This ensures that we can identify, store and retrieve your parcel effectively.

Any deliveries that arrive which are not pre-notified to us in this way may be rejected.

Please use the following delivery addresses, depending on your service location:

• Netwise London East (NLE)

  [CLIENT NAME] - [TICKET NUMBER] Netwise London East Unit 6 Datapoint South Crescent London E16 4TL

• Netwise London Central (NLC)

  Now closed - please do not send deliveries to this location.

• Telehouse North (THN)

  [CLIENT NAME] - [TICKET NUMBER] Telehouse Coriander Avenue London E14 2AA

• Equinix LD8 (HEX / LD8)

  [CLIENT NAME] - [TICKET NUMBER] Equinix LD8 6-7 Harbour Exchange Square London E14 9GE

• Recentric Shoreditch (CLL)

  [CLIENT NAME] - [TICKET NUMBER] Redcentric Shoreditch 80 Clifton Street London EC2A 4HB

Deliveries to our third party PoP (non-Netwise facilities) will need additional approval - please do not dispatch any packages ahead of this approval landing with you in the ticket chain.