Knowledgebase
Categories
Best practices 3
Questions related to best practices in the data centre environment.
Connectivity and IP 8
Questions related to connectivity and IP addressing.
General 10
General questions, tips and rules for reference.
Power 3
Questions related to power.
Support, facility access and deliveries 8
Questions related to customer support, remote hands, access and deliveries.
Most Popular Articles
What is intelligent hands, and how can I use it?
Intelligent hands is a chargeable support service, which extends the capabilities of our inclusive remote hands service. This is not intended for emergency use, as it requires pre-booking with a senior engineer. This is designed for...
What is remote hands, and how can I use it?
Remote hands is the use of an on-site engineer to function as your hands and eyes, remotely, with instruction given via ticket. This is available to you 24x7. This is designed to avoid needing to come to site for basic tasks that we can...
How do I set facility access permissions?
Once you’ve got your Members setup, you can set any required facility access permissions for each person. Head to the dedicated Members area within the portal to set your required access permissions on a per Member basis. Access...
How do I organise a delivery to the data centre?
We have a dedicated area within your customer portal for notifying us of any deliveries. You’ll find this in the main navigation, under Deliveries. Fill in the required information to open a delivery ticket, and this will generate a...
What are the requirements for configuring BGP?
If you’ve taken BGP sessions from us, you’ll need to: - Let us know if you want a default route or a full table.- Let us know if you want IPv4 only, IPv6 only, or both.- Let us know your ASN.- Let us know your desired prefix list.-...