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Can I bring a vehicle to site?
Yes absolutely - we have parking available in our front compound. You can request entry via the vehicle gate when notifying us of entry at the turnstile. While we don’t specifically require...
How do I organise a delivery to the data centre?
We have a dedicated area within your customer portal for notifying us of any deliveries. You’ll find this in the main navigation - Delivery Requests. Fill in the required information to open a...
How do I organise access to the data centre?
Access to our facilities is available 24x7. We have a dedicated Facility Access area in your portal, which is where you can organise a visit. For reasons of security, in keeping with our ISO27001...
How do I raise a support ticket?
Simply head to the Support area within your customer portal, and select the relevant department to submit a ticket to our team. The available departments are: Support Sales Billing The...
How do I set facility access permissions?
Once you’ve got your Users and Contacts setup, you can set any required facility access permissions for each person. Head to the dedicated Access Permissions area within the portal to set your...
How long can I store a delivery at the data centre?
While we’d love to have access to limitless secure storage to hold your deliveries for you indefinitely, unfortunately we do need to enforce a free holding cap of 14 days, to ensure regular...
What is intelligent hands, and how can I use it?
Intelligent hands is a chargeable support service, which extends the capabilities of our inclusive remote hands service. This is not intended for emergency use, as it requires pre-booking with a...
What is remote hands, and how can I use it?
Remote hands is the use of an on-site engineer to function as your hands and eyes, remotely, with instruction given via ticket. This is available to you 24x7. This is designed to avoid needing to...