Base de Conhecimento
Categorias
Best practices 3
Questions related to best practices in the data centre environment.
Connectivity and IP 8
Questions related to connectivity and IP addressing.
General 10
General questions, tips and rules for reference.
Power 2
Questions related to power.
Specialist hosting 10
Answers to frequently asked questions regarding IUCLID hosted environments.
Support, facility access and deliveries 8
Questions related to customer support, remote hands, access and deliveries.
Os Mais Populares
I would like to proceed with an order - what is the fulfillment process?
From confirmation in writing that you would like to proceed with an order, the following process will be followed with required information highlighted where needed; Order details will be confirmed including number of instances...
How many users can I have on my hosted IUCLID system?
There is no upper limit to the number of users you can have registered on your hosted IUCLID environment, but you may experience slower connections when roughly 40 or more concurrent users are performing operations within the system. If...
The data migration process from previous IUCLID systems
Migrating data to a new IUCLID system can be performed at your convenience. We would aim to take a backup of any current systems late one evening, and migrate this data directly onto the new system ready for operation the following day....
IUCLID customer, network and service support explained
Support is included free of charge with all IUCLID instances, from pre-sales through to technical migration and core service alterations. We maintain a 24x7 customer support network as far as accessibility, meaning we pro-actively...
What guarantees do you have in place regarding system availability?
Netwise Hosting's corporate Service Level Agreement details our 99.9% uptime guarantee. All services within our facility abide by this agreement. In the rare event that your services are offline/unavailable, rest assured that our...