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Are your facilities powered by 100% renewable energy?
Yes, they are! At our private flagship facilities, we source our energy from 100% renewable sources. Further detail on how this works, and how it is certified, can be requested by contacting us.
How do I add Members?
You can add Members to your My Netwise account, which enables additional users to be added aside to your main profile / admin user. This is administered under the Members area of your portal....
How do I add billing contacts?
You can add a dedicated billing contact email addresses for receiving invoices and billing notifications. This is ideal for organisations that have specific inboxes for handling payment runs and...
How do I cancel my service(s)?
If you wish to cancel your service(s) with us, you can request a cancellation callback from right inside of your portal. Simply head to your profile and click on the 'Close your account' link...
Is my personal information kept private?
Absolutely, Netwise will never sell or divulge any of your personal information to any third parties. We are fully GDPR compliant, and also hold certifications for ISO 9001 and ISO 27001, the...
What are your client / facility rules?
While we don’t look to rule with an iron fist over our facilities, we do have some general rules to follow that keep you, fellow clients and our team safe. Please take a look at these general...
What certifications do you hold?
Netwise facilities are ISO9001 and ISO27001 certified. This is a mature, fully-integrated system, the accreditation for which we have held unbroken since 2018. The certificates are on display in...
What do I do if I hear the fire alarm?
Unless you have been informed of a drill happening during your visit, please treat any unforeseen fire alarm as an invitation to proceed quickly to the nearest fire exit. The best route will...
What does PUE mean?
PUE stands for Power Usage Effectiveness. This is a measure of data centre efficiency, expressed as a ratio of power utilised directly by client systems against power used to operate the facility....
What does WUE mean?
WUE stands for Water Usage Effectiveness. This is a measure of water usage, which is an important metric to track when utilising evaporative / adiabatic cooling technologies. WUE is expressed as...