Information regarding server updates, patches and add-ons

All updates are performed pro-actively. When we are notified of new updates from ECHA, we throughly test the content on our internal sand-box environments prior to customer release. From time of notification, we aim to roll out updates within 7-10 working days.

All updates are conducted out of hours during a pre-arranged Maintenance Window scheduled with clients to minimise any service disruption - normally this is outisde of business working hours.