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 How many users can I have on my hosted IUCLID system?

There is no upper limit to the number of users you can have registered on your hosted IUCLID environment, but you may experience slower connections when roughly 40 or more concurrent users are...

 How secure is my data? What policies are in place to protect hosted information?

Security is paramount to all our hosted services, with Specialist IUCLID Hosting no exception. Your data is stored on a dedicated server used only by you - no sharing with other clients. This...

 I would like to proceed with an order - what is the fulfillment process?

From confirmation in writing that you would like to proceed with an order, the following process will be followed with required information highlighted where needed; Order details will be...

 I would like to see a working Demo version of hosted IUCLID, can this arranged?

A full version of a hosted IUCLID environment is available to aid in decision making and to add reassurance prior to any service delivery/commitment. This demo includes the various different...

 IUCLID customer, network and service support explained

Support is included free of charge with all IUCLID instances, from pre-sales through to technical migration and core service alterations. We maintain a 24x7 customer support network as far as...

 Information regarding server updates, patches and add-ons

All updates are performed pro-actively. When we are notified of new updates from ECHA, we throughly test the content on our internal sand-box environments prior to customer release. From time of...

 Is there any data transfer limits to or from my server?

All our IUCLID instances are provisioned on dedicated servers. Each server has its own 10Mbps uncontended/un-shared internet connection from which you have no restriction on the amount of data you...

 The data migration process from previous IUCLID systems

Migrating data to a new IUCLID system can be performed at your convenience. We would aim to take a backup of any current systems late one evening, and migrate this data directly onto the new system...

 What guarantees do you have in place regarding system availability?

Netwise Hosting's corporate Service Level Agreement details our 99.9% uptime guarantee. All services within our facility abide by this agreement. In the rare event that your services are...

 What happens if we delete data accidently or a mistake is made by a user on our system?

We keep daily backups of your IUCLID instance for protection against loss of data. These backups can be used to completely recover your instance should something go wrong. We can either restore...