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Information regarding server updates, patches and add-ons
All updates are performed pro-actively. When we are notified of new updates from ECHA, we throughly test the content on our internal sand-box environments prior to customer release. From time of notification, we aim to roll out updates within 7-10 working days.
All updates are conducted out of hours during a pre-arranged Maintenance Window scheduled with clients to minimise any service disruption - normally this is outisde of business working hours.